Colleague Experience Executive – British Airways

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

An exciting opportunity to join British Airways as a Colleague Experience Executive has arisen!

Working in the Colleague Experience team, you will support the implementation of our Colleague Experience strategy by promoting efforts aimed at enhancing productivity through improved products and services that innovate, aid retention, and build a great employer brand to attract new talent.

What you’ll do:

• Support the execution of our colleague experience transformation initiatives and projects, working closely with external partners where required.
• Regular review of insights from our RealityCheck, OHI and other colleague listening channels, aligning them with the colleague lifecycle to optimise and craft a positive work environment.
• Collaborate with the wider People team to bring key topics and initiatives to life.
• Work alongside the Colleague Experience Manager to provide upskilling and education to our line managers, to equip them with the necessary tools for effective colleague experience activities.

About you:

• Excellent verbal and written communication skills, with the ability to build and maintain relationships at all levels of the business.
• Champions innovation and curious to use digital solutions to support our colleague experience.
• Analytical mind-set and able to track and recognise data trends that inform decision making.

Your experience:

• Experience working in an employee engagement environment is essential.
• Programme/project management experience is desirable.
• Track record of managing successful relationships in a complex organisation is preferable.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

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