The Cardiovascular Services Directorate is looking for a proactive and organised Clinical Governance Coordinator to support clinical departments with the governance of their operational services and communication with patients.

The post will be focused on the monitoring and presentation of key governance performance indicators, meeting regularly with clinical teams about issues within their services, supporting communications with patients and providing feedback to the Directorate Management Team.

The position offers a great opportunity for an interested administrator to join the directorate Quality Improvement and Patient Safety team, to work closely with the Head of Nursing and Clinical Director supporting them with improvements to processes and co-ordinating information from a variety of sources across the directorate. The successful candidate will be able to organise and prioritise their workload, have excellent communication skills and be able to present information clearly and with ease. They should have a background in working with teams from different professional backgrounds, and prior experience in the NHS would be highly desirable.

This role offer an opportunity for those wishing to develop their career in the NHS, allowing the post holder to share and standardise best practice and to improve patient experience.

Key responsibilities:
Co-ordination of key governance information including incident reports and complaints

Administrative support to Senior Quality Improvement and Patient Safety (QIPS) Manager in responding to clinical governance concerns and patient correspondence

Close working with the Trust central Quality Assurance and Complaints team to resolve issues as quickly as possible

Support developments in the services to improve governance processes and patient experience

Opportunity to develop and implement an audit programme that supports the needs of clinical governance and quality improvement, including national registries

Opportunity to line manage and develop other team members

Guy’s and St Thomas’ NHS Foundation Trust is part of King’s Health Partners, an academic health sciences centre, and pioneers in health research, and providing high quality teaching and education. This partnership helps provide the latest treatments alongside the best possible care.

The Cardiovascular Patient Safety Team is part of the Heart, Lung and Critical Care Group. The team work closely with our clinical group colleagues as well as across directorates.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities.

We are looking for a dedicated and enthusiastic individual, with excellent customer service skills and good knowledge of hospital IT systems. The ability to prioritise, organise and communicate clearly and effectively are essential for this role. The successful candidate will be responsible for dealing with patient queries, patient safety investigations, data analysis, complaints and risk. The successful candidate will be expected to liaise regularly with clinicians, nursing teams, allied health professionals and administrative teams.

Support the QIPS Manager in implementing Trust/NHS patient safety directives and identify, lead on and implement internal service improvements. Continuously review governance processes and make recommendations for improvement as appropriate. This will require working autonomously to understand and drive performance targets.

Responsible as the implementation lead for cross-directorate projects, ensuring delivery against deadlines and Trust standards are achieved.

Manage the collection of data so the management and clinical staff have access to timely and accurate information on all key performance indicators.

Compile reports, trend analysis from the data collected.

Manage the implementation and co-ordination of risk management arrangements to ensure effective delivery of service.

Support the design, registration, implementation and reporting of audits in collaboration with clinical staff.

Collate and present statistical data as required

Provide a pivotal communication link in the Directorate for clinical governance, including collating and forwarding information, the co-ordination of regular meetings and arranging events as required.

Sit on departmental working groups contributing to patient safety and quality improvement in the directorate.

Develop and write policies and procedure in collaboration with staff.

To facilitate the Directorate risk assessment process and to ensure that the Directorate risk register is effectively populated and to monitor action plans on a regular basis to ensure that risks are controlled.

To work alongside clinical audit leads within specialties and to develop and implement an audit programme that supports the needs of clinical governance and quality improvement, including the NHS Litigation Authority’s Risk Management Standards.

To co-ordinate a rolling programme of review of compliance in relation to local and national guidance, including the National Service Frameworks and National Institute of Health and Clinical Excellence (NICE) guidance and standards.

To ensure that locally developed clinical guidelines follow due procedure, are ratified and effectively distributed, disseminated and monitored within the Directorate.

To co-ordinate Directorate responsibilities in relation to external accreditation and inspection e.g. Standards for Better Health; NHS Litigation Authority Risk Management Standards; Care Quality Commission.

To compile Directorate reports in conjunction with the Directorate Clinical Governance Facilitator and to present reports/presentations on directorate progress on a regular basis and as required.

To be responsible for the efficient dissemination of governance information across the Directorate.

To build and develop information resources pertinent to clinical governance as a resource for the Directorate.

To support the delivery of training to develop staff competency in governance processes such as investigation and audit.

To co-ordinate and support Directorate Clinical Governance meetings, take minutes, and maintain and develop internal and external networks as required.

To support investigations for serious adverse incidents within the Directorate or other Directorates as required.

With the Directorate Senior QIPS Manager, assemble and analyse information in ways that help directorate staff reflect on their service and practice.

To support sharing of learning from post-event analysis and proactive risk assessments.

To co-ordinate the use and management of Radar in relation to Directorate activities.

To support implementation of decisions taken by the Trust Risk Assurance Committee (TRAC) in relation to the Directorate and to monitor and review any changes implemented as part of the clinical governance action plan or work programme.

To assist in deriving learning and priorities for quality improvement from patient and public involvement across the Directorate.

To support a local system of complaints investigation across the Directorate.

To assist the investigator for complex complaints and those with a potentially serious outcome.

To populate and monitor the Directorate’s complaints register, identifying trends, ensuring learning from experience and that action plans are followed through.