Website Maven Veterinary Centre Sutton
Full job description
Job Title: Client Care Manager
Salary: £35,000 up to and depending on experience
Location: Maven Veterinary Centre, Sutton
Job Type: Permanent, Full-time
Hours: 40 hours per week, 8-hour shifts, 5 Days per week.
Shifts: Monday to Friday, varied/flexible shifts. 8:00–16:00 or 12:00-20:00. Plus 1 in 9 full weekend (Saturday and Sunday) and 1 in 9 Saturdays with time back in lieu the following week.
Are you passionate about inspiring your team to achieve their best? Are you highly organised and thrive on keeping everything running smoothly?
We have an exceptional opportunity at Maven to lead our outstanding Customer Care Team.
We are seeking an individual who loves animals and can lead by example, foster positive and open communication across all teams and exceed expectations for our clients.
Roles and Responsibilities
The focus as the Client Care Manager is to provide an exceptional service to our clients and their pets – providing a link between clients and the clinical team.
The role plays a key part in identifying new ways of working and supporting the practice and the team to overcome daily challenges.
Your key responsibilities:
- Leading the non-clinical team in daily tasks, promoting well-being and being a general support to colleagues.
- Managing the Client Care Team including; rota, holiday requests, chairing team meetings, involved in recruitment, collating payroll data, managing expenses, managing appraisals, managing sickness
- Part of the Senior Leadership Team – attend management meetings and be the link between the Customer Care Team and the senior leadership team, active part in monthly Practice Meetings
- Oversea managing the client journey, making them feel at home and comfortable and promoting the services we offer
- Managing the daily cashing up, and weekly banking process
- Managing client feedback and client complaints
- Managing the telephone and messaging system and internal TV promotion
Required Experience
- Experience in a veterinary practice is preferred but not required.
- To fully support our Client Care team, we are looking for candidates with a minimum of 2 years of experience managing and leading a team.
Benefits
- 25 days holiday + bank holidays + Birthday Leave
- Extensive free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Enhanced sickness pay
- Enhanced equal family leave
- Life Assurance
- Recruitment referral reward scheme
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The wellness program includes:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle-to-work scheme
About Us
Our primary care practice in North Cheam, London, focuses on caring for small animals.
We are accredited with Practice Standards Hospital Accreditation, 4 Outstanding RCVS Awards and Gold Standard Cat-Friendly Clinic.
We strive to exceed expectations by providing expert care for our clients and their pets as we dedicate our time to caring for them and keeping them healthy.
We are a friendly team who enjoy a close relationship with our clients and each other. The team are supportive of each other to deliver excellent customer care, which helps us keep pets living as long, happy, and healthy lives as possible.
To submit your application, please click the ‘Apply now’ button at the top of the screen. Or, for any questions, contact Katie Riley on katie.riley@linnaeusgroup.co.uk
Applications close 25th October 2024.
We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? – We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets – We lead on sustainability and collectively drive positive change for people, pets and the planet – We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion – We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk
To apply for this job please visit vca.wd1.myworkdayjobs.com.
