Dye & Durham
Location
Manchester M15
Benefits
Pulled from the full job description
- Company pension
- Employee discount
Full job description
Description
To manage and lead a team of Legal Cashiers whilst ensuring that cashiering duties are carried out with professionalism and accuracy in line with the SAR and Company procedures. You will act as the main point of contact for your team providing expertise and support where required. You will act as an escalation point for client queries and complaints where necessary.
Key Responsibilities
- To be both responsible and accountable for your team
- To ensure clear and effective leadership and communication;
o Lead Weekly Team Meetings
o Lead Monthly 1:1
o Competency reviews
o Lead Client Escalations
o Contribute to Team Leader Meetings
o HR Centric tasks; Interviews, Return to works, holiday requests, performance management, Training requirements
o On-boarding & Training of new Cashiers
o To provide cover for colleagues in their absence
- Ensuring compliance with department SLA/KPI, including but not limited to;
o Updated Site sheets/site Coordination/Site allocation/capacity
o E-Chit processing
o Bank Statements
o Queries
o VAT Returns
o Weekly compliance reports
o Month ends
o Year ends
o Legal Aid submissions
o Statutory deadlines, LAA, VAT, HMRC, SAR
o Client Liaison calls
- Maintain a good working knowledge of Solicitors Accounts Rules, SLC, LAA and HMRC.
- On-board new Pinpoint clients in line with departmental expectations
- Provide support to colleagues and other Dye & Durham departments as required
- On-site visits to clients
Skills, Knowledge & Expertise
- At least 4 years legal cashiering experience
- Excellent planning, organisational and communication skills
- Thorough working knowledge and understanding of the Solicitor Account Rules and other relevant regulatory bodies.
- Ability to work in a fast-paced environment whilst maintaining high accuracy.
- Confident working independently and collaboratively.
- Motivated to continually learn and develop
- Highly organised and ability to plan and manage own workload
- Able to build and maintain strong relationship with clients and team members
- Good understanding of Legal Aid
- Good understanding of Excel
- Good understanding of the Unity Accounts system
Job Benefits
At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
Do you share our DNA?
- We ask how tomorrow can be better than today
- We are passionate about solving our customer’s challenges
- Our ideas break boundaries
- We value different perspectives and encourage dialogue
- We take ownership and celebrate together
About Dye & Durham
Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.
Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort
