Care Coordinator South London and Maudsley NHS Foundation Trust London CR0

Croydon has undertaken a service transformation within its community mental health services. The transformation is about enhancing our quality service delivery, improving the experiences of those using our services and enhancing staff morale and in meeting the NHS Long Term Plan.

It is an exciting time to be part of this transformation in Croydon, getting involved in improved ways of working due to investment in resources. The Community Mental Health Team (CMHT) is a generic team integrated with Croydon Social Care in working with all adults experiencing severe and enduring mental illness.

We are looking for enthusiastic care coordinators that will grow and develop with the locality teams from Nursing, Social work, and OT professional background.

The Social Workers will be offered a contract to work under South London and Maudsley NHS Foundation Trust.

This advert is for vacancies in SOUTH LOCALITY TEAM

The post holder will work as Care Coordinator for a caseload of service users in the local community who have complex mental health difficulties, and work with their carers where applicable. The post holder will be expected to have excellent self-management skills, and work collaboratively within the team. The post holder must be able to formulate flexible, robust and holistic care plans with service users and/or carers, to work well under pressure, be experienced in dynamic risk assessment, and to have excellent communication skills.

Croydon Community Mental Health Service (CMHT) have undergone service transformation. The transformation is about enhancing the quality of our service delivery, improving the experiences of those using our services, maintaining staff morale and to ensure services are meeting the NHS Long Term Plan. It is an exciting time to be part of this transformation in Croydon and you will be directly involved in improving ways of working with investment in resources to enhance services. The new teams will no longer be based on diagnosis and will work with all individuals from a locality who have mental health needs that require support from secondary care. Croydon CMHT has 3 localities NORTH, CENTRAL and SOUTH. Our Locality Teams are highly experienced and supportive and Multi-disciplinary.

In keeping with our obligations under the new Coronavirus Regulations 2021 in relation to Care Home visits, the successful candidate will be required to provide evidence of full vaccination status against Covid -1 9

Benefits

Comprehensive pay, pensions and leave package which is dependent on the role and length of service.

Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.

Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes

Car lease, our staff benefits from competitive deals to lease cars

Accommodation, our staff benefits from keyworker housing available which is available on selected sites

NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.

We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. For this role, we offer career pathways to Senior clinical Practitioner or Clinical Team Leader. In addition, we offer ongoing training and development in Leadership and MSc programme.

Clinical Skills
1. Working autonomously within the parameters of the role leading and supporting junior staff and wider care team to implement the delivery of quality nursing care, contributing to the physical, psychological, social, recreational and spiritual care in a recovery-focused way through therapeutic engagement and activities, and taking steps to address any issues that arise.
2. Leading on and undertaking activities to ensure that the fundamentals of care are met – nutrition, hydration, hygiene, comfort, emotional and social support:

• Co-ordinating and evaluating collaborative patient centred care; getting

feedback and improving plans with the multi-disciplinary team (MDT).

• Providing accurate information about care in an accessible format to patients and their relatives / carers.
• Liaising and working positively with members of the multi- disciplinary team and partner organisations.
• Administering, and monitoring the side-effects of, medication; monitoring

service user compliance.

• Safety; safe custody of medicines, sharps, clinical equipment, report all

incidents following trust policy.
3. Leading and supporting/teaching junior staff on risk assessment and risk
management that involves making decisions based on knowledge of the
research evidence, knowledge of the individual service user and their social
context, knowledge of the service user’s own experience and clinical judgment.
4. Supporting and supervising junior staff to develop the management of care needs

Producing reports and in-care reviews
5. Coordinating junior staff and the wider care team in providing hands-on care to service users and evaluating processes of care delivered. This will include:

• Undertaking 1-1 engagement with service users in an honest, open and non-judgmental way.
• Recognising and valuing service users as individuals, acknowledging the

importance of maintaining the service user’s respect and dignity at all times
and ensure that the care provided respects equality and diversity.

• Developing care plans that reflect service user needs and relevant patient

care documentation working in partnership with service users, wider MDT and family/carers.
6. Escorting service users, as required, in line with Trust policies.
7. Advocating for service users’ needs and rights within Trust policy. Encouraging and empowering service users to have an optimum level of responsibility for their individual programme of care.

Knowledge and Frameworks :
8. Demonstrating an enhanced understanding of Mental Health signs and
symptoms and an understanding of how these may present in practice
including recognition of impact on patient presentation and behaviour
including risk factors. Supporting and teaching junior staff to develop
understanding of mental health signs and symptoms and develop appropriate responses to these in practice.
9. Recognising and responding appropriately to challenging behaviour in line with Trust policies and training. Leading and coordinating junior staff and the wider care team in the management of difficult situations and de-escalation and developing resilience and strategies to manage, including on leading staff and patient ‘de-briefing’ sessions.

10. Demonstrating a depth of knowledge and understanding of the fundamentals of the Mental Health Act, Mental Capacity Act and Deprivation of Liberty and other legislation applicable to the practice area and how they are implemented in practice ensuring adherence to legislation at all times. Teaching junior staff to understand the legal frameworks that support their practice.

Communication:
11. Contributing to an effective communication process with appropriate and accurate information to patients, carers, family, friends and colleagues.
Engaging and listening carefully and actively, and responding using appropriate language and accessible communication methods and skills. Developing communication skills to enable and support difficult conversations,
acknowledging cultural differences and professional boundaries.
12. Demonstrating effective clinical communication and documentation to internal and external stakeholders ensuring: effective verbal and written handover of relevant and objective information. Demonstrating ability to determine key information, ability to recognise and describe effectively symptoms of mental illness, distress or of a deteriorating patient, and ability to escalate issues of concerns effectively and in a timely manner.
13. Contributing towards the on-going quality of service and care by managing the patient caseload, organising care including delegating tasks and duties appropriately to staff with relevant competency, identifying and mitigating any risk issues in relation to the service users’ health and social care. Informing the relevant Health care professionals if there are any significant:
Changes in the service user’s physical or mental state
Factors relevant to the service user

Incidents related to the service user

14. Maintaining timely and accurate service user written/electronic records in line with Trust policy. Use care plans, pathway documents and Information
System progress notes appropriately and in a timely manner.
15. Reporting, without delay, any safety or security concerns to maintain the safety of service users, carers, staff and others in line with Trust policy.
16. Understanding and contributing to the Trust risk assessment policy, including being aware of the need to follow all safeguarding procedures; being aware of the necessity to safeguard and promote the welfare of children, young people and vulnerable adults at all times when working with service users. Supporting junior staff to respond appropriately if there are any significant factors, or incidents relating to the safeguarding service user.
17. Maintaining confidential information in accordance with Trust Policies.

Teamworking and Professional development:
18. Protecting service users, self and others by maintaining a clean and healthy environment in accordance with health and safety and infection control policies. Ensuring safe working practices and working environment including monitoring and maintaining cleanliness of the service area and report, without delay, all hazards – real and potential. Leading audit and compliance activities and reports.
19. Working in ways that support shared responsibility within the team:
demonstrating support, respect and courtesy towards colleagues; working in a professional manner and with Trust values always in mind, respecting the boundaries of the relationship with service users/patients, carers and staff.
20. Leading, attending and participating in team meetings and contributing ideas to multi-professional team discussions.
21. Leading sessions on reflective practice for the wider care team to ensure effective patient care is based on evidence based practice and with Trust values in mind. Leading staff training and meetings including reflective practice groups and activities including the development of reflective portfolio.
22. Participating in supervision by nominated senior staff member, including annual review of performance as part of the appraisal (or PADR) system. Providing and coordinating and overseeing the supervision to Bands 2 – 5 nursing staff.
23. Demonstrating and promoting a clear leadership role to others and acting as role model to others at all times in accordance with Trust values.
24. Undertaking mandatory training as required by Trust policy plus support junior staff to complete Care Certificate, Trust Level 2 Apprenticeship if appropriate and other CPD training related to the role or area of work.
25. Supporting the team manager to conduct clinical or governance reviews of the team’s activity and the monitoring of performance and collating and
disseminating the information to the appropriate individual. Contributing to relevant audit practice development on research activity that may be taking place in the work area.
26. Contributing in training and development programmes of staff and supporting the clinical placements of student nurses.
27. Supporting Band 5 nurses to lead for the assessment and co-ordination of the Care Certificate for all Healthcare Support Workers in the clinical area, particularly if reasonable adjustments need to be made to complete training and learning.

Leadership and Management:
28. Developing the clinical practice of junior members of staff, including newly qualified band 5 nurses.
29. Acting as a point of contact for all enquiries, working in partnership with the team manager and the wider MDT to coordinate the activities of the unit.
30. Deputising for the team manager in their absence and be accountable for the nursing care and management of team, including maintaining communication with the modern matron and senior nursing staff.
31. Assisting the team manager in ensuring the team is safely staffed, prioritising and deploying resources within budgetary parameters and escalating concerns to senior nursing staff where appropriate in accordance with HR policies and procedures.
32. Supporting the team manager to investigate incidents and complaints:
compile reports and disseminate this information to senior management.
33. Recognising nursing practice that needs improvement and to work in
partnership with the team manager to ensure appropriate action is taken to
address it.
34. Supporting the team manager to ensure mandatory and statutory training are up to date for all staff.
35. Linking with Higher Education Institutes (HEIs) to ensure delivery of care is in line with current teaching standards for both pre-registration and post registration nursing.
36. Demonstrating awareness and engagement with the SLMH&CP programme to develop the band 2-5 clinical workforce. This will include support of junior staff to undertake and complete apprenticeships as part of their career progression and development.