Care Coordinator Hounslow and Richmond Community Healthcare NHS Trust

You’ll play an integral part of a single PCN GP Support Team. Working alongside practices and other non-clinical and clinical roles, this team provides additional support and care to patients in an integrated way. On a day-to-day basis you’ll be supporting practices across your PCN with a range of activities relating to their patients. This can range from managing patient-related administrative requests through to identifying people who would benefit from greater proactive care, and organising/minuting regular multidisciplinary meetings . Plus, you’ll act as a champion for patient choice and empowerment making sure teams across the PCN have access to tools to support patient-centered care.

This is a very exciting time to join primary care and help continuously improve patient care in a borough which has seen as huge health, social and economic impact resulting from the pandemic.

About you

You have excellent IT and communication skills. You’re a natural at organising and coordinating many different elements at once. You love to solve problems and take difficult situations in your stride. You take confidentiality seriously and have a common-sense approach, knowing when you need to get support or advice. Although this role is not patient-facing, you’re a compassionate person, who genuinely enjoys helping other people.

The main purpose of the team is as follows:
Case Finding and Case Management to support clinicians

Using population health intelligence to identify and work with a cohort of patients to access personalised care

Managing the call and recall system for various GP targets

Supporting efficient vaccination campaigns using IT tools available to you

Administrating e-consultations

Liaising and working closely with various PCN teams

Managing requests relating to patient care

Ensuring equity of access

Coordinating monthly MDT meetings

Building and maintaining great relationship with GPs across the PCN.

We are committed to supporting the development of successful candidates, both through training and shadowing teams across the GP Support Team and local GP practices.

Community healthcare is unlike any other part of the NHS. It’s personalised care that helps people to retain their independence. It’s the NHS at its best and the difference you make is truly tangible. Our colleagues often describe us as a family, and we know how important that sense of belonging and support is when you start a new job. It’s simple – happy, engaged staff provide better services.

In 2018, we were named ‘Best Place to Work for Employee Satisfaction’ by the Nursing Times. The same year, we won the Workforce category at the HSJ Awards. In the latest NHS Staff Survey results 2020, we had the best response rate amongst community trusts nationally.

We are the top community trust in the country on the theme Quality of care for the third year. We had the highest percentage of staff who felt they are able to deliver the care they aspire to and are satisfied with the quality of care they give to patients or service users.

Infection Control

As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.

***Please refer to the full Job Description and Person Specification attached for the full outline of the post responsibility.***