Café Operations Manager

Salary: £37,432 per annum

We also offer:

• 25 days annual leave (plus bank holidays) and a discretionary Christmas closure
• Benefits platform with discounts on retail, dining and days out
• Salary sacrifice schemes for gym, bicycles and nursery/childcare
• Access to a free Employee Assistance Scheme to support you inside and outside of work
• Enhanced maternity and paternity pay

Location: 3 days at Walthamstow Wetlands, 1 day each at Camley Street and Woodberry Wetlands. Regular weekend working is expected in this role.

Role & Responsibilities

Our cafés are the heart of our visitor centres, offering the dual purpose of raising much needed financial income for the charity and being the first touch point to communicate our key mission to the wider public.

The Café Operations Manager will play a crucial part in leading the cafe team, overseeing daily operations across multiple locations to ensure each meets the Trust’s standards for quality, service, and cleanliness.

• Ensure all sites are staffed and holiday allowance is managed across the year
• Ensure that the team has relevant training allocated and completed, line and performance management is in place for the café teams
• Liaise with suppliers, researching best value items and new products
• Work closely with the Finance Team to ensure takings are put onto the finance software, and purchase orders raised
• Have full control of the budget for cafes; tracking wage costs, expenditure and waste, implementing profitability improvement strategies.
• Take a proactive lead on developing additional kiosk offers at the different venues (e.g. ice cream bikes, pop up coffee stations) to maximise commercial trading opportunities.
• ensure that social media content is produced on a regular basis

Our ideal Café Operations Manager

• At least two years’ experience in food outlet management (café, restaurant, etc.)
• Financial knowledge of how to track expenses, monitor inventory and forecast revenue – an understanding of accounting principles and the ability to use financial software.
• A strong understanding of food and beverage service, including menu planning, portion control and food safety and sanitation.
• Excellent written and verbal communication skills
• Strong leadership skills with experience in building and maintaining relationships with team members and suppliers

(Please see job description for full person specification)

Closing Date: 28th October 2024

Does this sound like you? We’d love to hear from you!

Our vision is a London alive with nature, where everyone can experience and enjoy wildlife. In order to achieve our goal of engaging everyone in protecting London’s wildlife for the future, we know that our staff team needs to better reflect and represent all of London’s communities. Read more about London Wildlife Trust’s commitment to Equality, Diversity and Inclusion here: https://www.wildlondon.org.uk/jobs. We are also committed to ensuring the safety and wellbeing of children, young people and adults at risk is at the heart of our engagement with people, read more about London Wildlife Trust’s commitment to Safeguarding here: https://www.wildlondon.org.uk/safeguarding.