Apprentice Claims Handler Tysers London

Tysers is a leading independent international Lloyd’s broker, founded in 1820. Based at the heart of the world’s premier insurance market in London, Tysers employs over 1000 people working with leading (re)insurance markets worldwide to deliver risk solutions to a global client base.

This is an exciting entry-level opportunity to gain an understanding of how Claims are handled from FNOL (First Notification of Loss) through to Final Settlement and Closure of the File. This will include exposure to the Marine & Non-marine Classes of Insurance handled within Tysers and using numerous in-house and external market systems. No prior experience in insurance is required.

Over an 18 month period the successful applicant will combine work and learning to achieve a level 3 Insurance Practitioner qualification in Claims (Cert CII). Applicants should be expect to be office based from our offices at Fenchurch Street in the heart of the London insurance district four days per week.

Key responsibilities:

Create New Claim records within internal system

Create entries and update financial records on relevant system(s)

Support Claims Brokers with the presenting of Claims to Markets

Liaise with TPAs, Adjusters and Lawyers on claims

Liaise with colleagues and Insurers on claims

Attend Client and Market meetings with Brokers, where appropriate

Draft and send standard correspondence

Draft and send non-standard correspondence, under supervision by senior colleague

Answer the telephone, using own judgement on the referral of callers to a senior colleague and ensuring that information given is accurately recorded

Make written records of all conversations with Clients and/or Insurers, or other relevant business contacts, in accordance with the firm’s procedure manual

Under instruction from senior colleagues arrange for payments / liaise with IBA colleagues to arrange payments

Ensure that the firm’s systems and compliance are always followed, in accordance with the firm’s compliance manual

Assist the Claims team, as may be required in effecting various, ad-hoc task

The role holder is required to be familiar and comply with all company policies and procedures and responsible for adhering to the regulatory requirements that are required of the Company and by the Financial Conduct Authority, notably including the Consumer Duty.

Abilities required:

• Basic understanding of the principles of Insurance
• Willingness to learn and develop knowledge of Insurance and the role of the Intermediary (Broker)
• Willingness to attend internal / informal training & mentoring with colleagues
• Willingness to attend external training & mentoring sessions with the apprenticeship scheme providers and training bodies
• Willingness to learn multiple IT systems & applications to facilitate the handling of Claims, including Outlook, Excel, Word, M S teams, Sharepoint; plus Tysers/Insurance Specific systems such as IMPACT, C-Connect, Class, ECF
• Good level of interpersonal & communication skills, both verbal and written
• Good level of organisational skills
• Ability to prioritise workload(s) and study time

We reserve the right to close applications early if volumes are high.

Tysers is an equal opportunities employer, committed to creating a diverse, inclusive and flexible working environment. We view all applications equally with an aim to attract and retain the best people regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status.