Sales Training Content Producer – amazon customer support jobs in New York

amazon customer support jobs in New York

Job highlights

Identified by Google from the original job post

Qualifications

• We are seeking an individual who is detail-oriented, with exceptional writing skills has and editorial judgment
• You are energized by the opportunity to learn and develop independently
• You have high standards and present meticulous, impactful work through efficient operations and project management
• You enjoy communicating concisely and influencing others to drive your vision
• You thrive on measuring success by impact (vs. size of effort), and continuously inspect both approach and output to incrementally raise the bar over time
• Bachelor’s degree or equivalent
• 3+ years of experience in content writing and management in a large and complex organization
• 3+ years of experience using data and metrics to inform and drive improvements

Benefits

• Work/Life Balance
• We value work-life harmony
• The base pay for this position ranges from $83,100/year in our lowest geographic market up to $177,800/year in our highest geographic market
• Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits

Responsibilities

• In this role, you will partner with a team of content strategists, subject matter experts, and producers to create and maintain content that outlines guidelines, processes, and best practices
• As a Content Writer, you will play a crucial role in executing on content strategy to drive the adoption and growth of the Private Pricing Program
• In this role you will periodically audit Private Pricing content, leverage detail-oriented writing skills to continuously innovate and enhance our enablement assets
• You will lead efforts on the Private Pricing content catalog with clear, concise, and contextual content that addresses the specific needs of our audiences
• Your work will have wide reach, and benefit both internal audiences (e.g., AWS field) as well as external (e.g., AWS partners and customers)
• Through this work, you will play an instrumental role in building the Private Pricing Program brand, driving awareness and adoption, and increasing deal count and velocity
• You habitually work back from the customers’ needs and pain points in defining, prioritizing, and inspecting work
• You are focused and organized, and can deliver on time in a fast-paced environment
• Create, curate, and maintain enablement content to support our Private Pricing Program initiatives
• Define and create content to be featured as part of the AWS Private Pricing content catalog to benefit internal and external audiences
• Produce web content, job aids, and training material to outline program mental models, processes, and bet practices
• Self-learn new concepts and topics quickly in order to be able to speak to them in the produced content
• Partner with internal subject matter experts to gain deep expertise and guidance as needed
• Program-manage own work and build mechanisms to handle multiple priorities simultaneously

Job description

Description

Open to candidates in Seattle, Arlington, New York, Austin, Boston, Dallas, San Francisco, Denver, Chicago, Atlanta, Jersey City, Nashville.

Are you an enterprising and innately curious content writer with business acumen who can cut through the noise, adapt quickly, and distill key points clearly and concisely? The AWS 3PX Customer Experience, Communications, and Adoptions team is seeking a Content Writer to join the GDSP (Global Deal Strategy & Programs) Private Pricing Programs and Experiences (3PX).

In this role, you will partner with a team of content strategists, subject matter experts, and producers to create and maintain content that outlines guidelines, processes, and best practices.

As a Content Writer, you will play a crucial role in executing on content strategy to drive the adoption and growth of the Private Pricing Program. In this role you will periodically audit Private Pricing content, leverage detail-oriented writing skills to continuously innovate and enhance our enablement assets. You will lead efforts on the Private Pricing content catalog with clear, concise, and contextual content that addresses the specific needs of our audiences. Your work will have wide reach, and benefit both internal audiences (e.g., AWS field) as well as external (e.g., AWS partners and customers). Through this work, you will play an instrumental role in building the Private Pricing Program brand, driving awareness and adoption, and increasing deal count and velocity.

We are seeking an individual who is detail-oriented, with exceptional writing skills has and editorial judgment. You are energized by the opportunity to learn and develop independently. You have high standards and present meticulous, impactful work through efficient operations and project management. You habitually work back from the customers’ needs and pain points in defining, prioritizing, and inspecting work. You are focused and organized, and can deliver on time in a fast-paced environment. You enjoy communicating concisely and influencing others to drive your vision. You thrive on measuring success by impact (vs. size of effort), and continuously inspect both approach and output to incrementally raise the bar over time.

Key job responsibilities
• Create, curate, and maintain enablement content to support our Private Pricing Program initiatives
• Define and create content to be featured as part of the AWS Private Pricing content catalog to benefit internal and external audiences
• Produce web content, job aids, and training material to outline program mental models, processes, and bet practices
• Self-learn new concepts and topics quickly in order to be able to speak to them in the produced content
• Partner with internal subject matter experts to gain deep expertise and guidance as needed
• Program-manage own work and build mechanisms to handle multiple priorities simultaneously

About The Team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications
• Bachelor’s degree or equivalent
• 3+ years of experience in content writing and management in a large and complex organization
• 3+ years of experience using data and metrics to inform and drive improvements

Preferred Qualifications
• Master or Advanced Degree in English, Knowledge/Content Management, or a related field
• Exceptional editorial background with exceptional proofreading and content creation skills
• Experience in developing or editing multimedia (images, videos)
• Experience in content authoring tools

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $83,100/year in our lowest geographic market up to $177,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company – Amazon Web Services, Inc.

Job ID: A2727365