The post holder will be responsible for providing a quality administrative service to professionals involved in the admission and safe discharge of adult patients in and out of King’s College Hospital, including Orpington Hospital. To be responsible for the accuracy of patient information as it transfers from King’s data systems to those of the Local Authority ensuring data accuracy and quality. To support patient flow across site and promptly deal with telephone and email queries in a professional manner.

To be responsible to answering the telephone, dealing with queries and relaying relevant information to members of the team.

To ensure brokerage updates are updated on the patient board and wards informed where necessary.

To support the Discharge Team with general administrative duties

To assist with the processing of patient referrals on the Local Authority System

To be responsible for updating the Local Authority System with confirmed discharge dates and confirming actual supported discharge figures for any given day

To assist the Hospital Social Services Team with obtaining relevant health information for patients to aid with the assessment process.

Essential Criteria

Experience in hospital administration setting

Excellent verbal and written communication skills

Ability to work under pressure.

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level.

Main Duties and Responsibilities

1. Administrative Responsibilities

Answering the telephone in a professional manner and directing telephone queries to the relevant team member, taking messages where applicable

To respond and deal with email queries promptly, efficiently and politely, resolving local issues and referring to other relevant staff as appropriate maintaining strict confidentiality at all times.

To maintain an accurate record on various spreadsheets/trackers and ensuring this information is updated as and when required

To maintain and utilize relevant hospital and social services’ systems, ensuring information is accurate and up to date.

To assist the discharge team with printing and scanning of documents when required.

To utilize diaries, rotas, movement boards and relevant information to ensure effective communication throughout the team, including setting up meetings and taking minutes when required.

Supporting the Discharge Process

To assist the discharge team with package of care queries and relaying this information in a timely manner

To ensure all brokerage, placement and out of borough updates for patients on supported discharge are documented on EPIC.

To update EPIC with relevant supported discharge information for patients as and when they are received.

To attend hurdles at different intervals of the day and updating relevant information on both the hospital and local authority systems.

Supporting the Post Discharge Process

To assist with the processing of incoming referrals on the Local Authority system for the Hospital Care Management Team

To assist with updating the Local Authority system with hospital admission details for known patients with an open support plan.

To assist with updating discharge information on the Local authority system for patients that have been discharged from hospital and notifying the relevant professional/team on the system

Full detailed job description attached.