London North West University Healthcare NHS Trust
Profile insights
Here’s how the job qualifications align with your profile.
Skills
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Communication skills
Job details
Here’s how the job details align with your profile.
Pay
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£28,622 – £30,225 a year
Job type
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Full-time
Location
Full job description
Work as part of the Outpatients Department multi-disciplinary team, providing an efficient administrative and Outpatient reception service
Complete admin duties as required
Record all outpatient attendances (cashing-up) on the Patient Access System
Book follow-up appointments
File documents according to Information Governance policy
Communicate with patients, visitors and staff in a professional and courteous manner
Communicate effectively using all available forms of communication
Maintain an uncluttered and tidy reception area
Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces
Support the Managers and Supervisors in developing a patient focused service
Book patient follow-up appointments
Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets
Record outpatient attendances on Cerner and chase the clinicians for Did Not Attends (DNAs) and Could Not Waits (CNWs) within stipulated timeframes to ensure that the Trust receives appropriate funding
Ensure all patient information is complete and up to date on the Trust PAS
Identify, investigate and correct PAS discrepancies ensuring GP and personal contact details are accurate and up to date
Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards
Use your written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff
Be a calm, supportive, flexible and adaptable member of the team
Deal with all enquiries in a professional and co-operative manner
Respond politely but firmly with people behaving antisocially and report any verbal abuse
Redirect queries to the appropriate person using available information and initiative and send messages via email where possible.
Provide non-clinical advice and guidance regarding appointments
Process patient data and appointments using the Trust Patient Access System (PAS)
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
To view the main responsibility, please see the attached the Job Description and Person Specification.
To apply for this job please visit www.lnwh.nhs.uk.
