Access Coordinator (Scheduling) London North West University Healthcare NHS Trust

An exciting opportunity has arisen to join London North West University Healthcare NHS Trust as a Access Coordinator (Scheduling).

The main responsibility is to co-ordinate patients elective admissions.

We are looking for a committed, willing to learn, dedicated person with close attention to detail.

Responsibility for co-ordination of patient’s elective admission.

Responsibility for daily liaison with consultants and surgeons across sites to ensure elective inpatient theatre sessions are consistently booked with maximum utilisation, taking into consideration both clinical urgency and time on the waiting list.

Be responsible for monitoring / auditing trust data received from the Performance / Information department and managing waiting lists to ensure no patients breach the national access, booking and choice targets, working in line with the Trusts’ Patient Access Policy. To ensure synchrony between outpatient waiting list and inpatient waiting list to enable tracking of patient pathway target times for the national 18 week pathway. This will require extensive joint working with colleagues across LNWUH NHS Trust.

Responsible for booking pre-assessment and associated appointments in a timely manner and adjust lists as required if any patients fail pre-assessment or swabs.

Responsibility for ensuring special/individual equipment for theatres is ordered in a timely fashion to ensure no patient cancellations are received due to lack of equipment. Ensure correct transport is booked for appropriate patients

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:
Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

St Mark’s Hospital: an internationally renowned specialist centre for bowel disease

Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

The post-holder will be responsible for ensuring that elective theatre lists are compiled and updated on iCS (or any other Trust systems) and reviewed/signed off by the relevant surgical teams/General Management.

Contact patients offering them a choice of admission dates and agree with them the date of admission in line with the Patient Access Policy.

Create a waiting list entry for patients requiring admission.

To ensure correct OPC code is used for waiting list entries.

Schedule patient’s investigation appointments ensuring patients are booked on iCS and ensure a confirmation letter is sent and patients are telephoned if booking at short-notice.

Responsible for booking patients in chronological order or in order of clinical urgency.

Lead responsibility for booking procedures ensuring that theatre capacity is proactively and efficiently utilised.

Book HDU/ECU/PACU/ITU beds according to the nature of procedure or if requested by Surgical team

Undertake the booking of elective admissions for cancer patients and liaise closely with Cancer MDT Co-ordinators to ensure that these are scheduled appropriately within the cancer pathway targets.

Sending online pre assessments to all patients once a consultant raises a TCI on ICE

Inform patients about lateral flow tests 72 hours prior to admission

Ensure that any instructions that have been communicated from the pre-operative assessment are actioned.

Re-book patients in line with the 28 day cancellation breach date guidelines if cancelled on the day by hospital.

Liaison with other specialties, plastics, cardiology etc., for the scheduling of complex multi surgeon cases.

Ensure impact of the scheduling utilisation and case mix is understood and integrated into the capacity planning process. To keep up to date account of consultant and team leave and positively confirm list status six weeks in advance.