City, University of London
Location
Benefits
- Company pension
Full job description
City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.
Our research is engaged, at the frontier of practice and has a positive impact on the world around us.
We are creating a ‘health powerhouse’ for students, researchers, the NHS and partners in uniting a world-leading specialist health university, in which staff and students have access to an expanded team of brilliant academic and professional services colleagues, combined resources and facilities and increased interdisciplinary opportunities. We are now one of the UK’s largest health educators and one of the largest suppliers of the health workforce in the capital.
Background
City St George’s University Students’ Union is dedicated to enhancing the student experience. The Advice and Support Service provides free, impartial, and confidential support on academic and personal issues. As an Academic Adviser, you will be part of a dynamic team, managing complex caseloads and offering independent advice to empower students. The Union represents over 27,000 students, ensuring their voices are heard and their needs are met through various services and support mechanisms.
Responsibilities
The Academic Adviser in the Union provides professional, impartial, and confidential advice on academic and personal issues. Responsibilities include managing academic casework, offering advocacy and specialist advice, supporting students through appeals and misconduct cases, and delivering financial guidance. The role involves maintaining accurate case notes, creating a safe space for students, and contributing to workshops and materials. Additionally, the Adviser supports the development of the service, ensuring high standards and a customer-focused experience for all users.
Person Specification
The successful candidate should have relevant experience as well as knowledge of higher education systems and relevant legislation. They will have proven experience in providing advice and managing complex caseloads, with strong advocacy skills. Excellent interpersonal and communication skills are essential, along with the ability to create a supportive environment for students. The candidate should be proficient in maintaining accurate case notes and reports, and have strong organizational skills to prioritise tasks effectively.
Additional Information
Closing date: 20th March 2025 at 11:59pm.
The selection process will involve an interview and an exercise. Further details will be confirmed at the interview stage.
City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.
City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.
City St George’s operates a guaranteed interview scheme for disabled applicants.
At City St George’s, subject to agreement, relevant Professional Services roles may be undertaken in a hybrid way, involving a mixture of working on campus and at home each week.
Where a hybrid working arrangement can be accommodated, it is expected that colleagues will spend the majority (at least 60%) of their usual working time on campus each week. Specific details will be discussed and agreed with the successful candidate. A hybrid working arrangement will not detract from any comprehensive induction, that will include relevant on-site activities.
Regardless of where colleagues are working, City St George’s, University of London’s premises will be their primary and contractual place of work.
The University of business, practice and the professions.
