Dispatch Operator – aaa jobs in New York

aaa jobs in New York

Job highlights

Identified by Google from the original job post

Qualifications

• To be successful in this role, you should have excellent communication and organizational skills, as well as the ability to stay calm in difficult situations
• We are looking for an individual who is capable of multitasking and has an in-depth understanding of how to properly handle customer service calls
• The ideal candidate will be a self-starter who is capable of working independently.If you are looking for an opportunity to make a difference and be part of an organization that values hard work and dedication, then this is the position for you

Responsibilities

• In this role, you will be responsible for ensuring service calls are handled in an efficient and timely manner
• As part of the team, you will be an important contributor to the success of the organization
• Receive and respond to customer service calls in a timely and professional manner
• Monitor and coordinate customer service calls to ensure they are handled efficiently
• Maintain accurate records of customer service calls and ensure that all customer information is up to date
• Remain organized and manage multiple tasks and priorities in a fast-paced environment
• Provide excellent customer service by resolving customer inquiries and complaints in a timely manner
• Utilize problem-solving skills to develop solutions to customer service issues
• Maintain communication with supervisors and other departments to ensure customer service calls are handled correctly
• Monitor customer feedback and identify areas of improvement
• Ensure compliance with all organizational policies and procedures
• Remain up to date on new products and services

Job description

At AAA, we are searching for an experienced and detail-oriented Dispatch Operator to join our team. In this role, you will be responsible for ensuring service calls are handled in an efficient and timely manner. As part of the team, you will be an important contributor to the success of the organization. To be successful in this role, you should have excellent communication and organizational skills, as well as the ability to stay calm in difficult situations. We are looking for an individual who is capable of multitasking and has an in-depth understanding of how to properly handle customer service calls. The ideal candidate will be a self-starter who is capable of working independently.If you are looking for an opportunity to make a difference and be part of an organization that values hard work and dedication, then this is the position for you.

Responsibilities:
Receive and respond to customer service calls in a timely and professional manner.
Monitor and coordinate customer service calls to ensure they are handled efficiently.
Maintain accurate records of customer service calls and ensure that all customer information is up to date.
Remain organized and manage multiple tasks and priorities in a fast-paced environment.
Provide excellent customer service by resolving customer inquiries and complaints in a timely manner.
Utilize problem-solving skills to develop solutions to customer service issues.
Maintain communication with supervisors and other departments to ensure customer service calls are handled correctly.
Monitor customer feedback and identify areas of improvement.
Ensure compliance with all organizational policies and procedures.
Remain up to date on new products and services.

American Automobile Association (AAA) is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.